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Refund Policy

Refund Policy

Last Updated: November 16, 2025

Quick Summary

We want you to love Dashzz! Here's what you need to know:

  • 7-day free trial - Try Pro features with no payment information required
  • 14-day money-back guarantee - Full refund for all customers worldwide
  • Virtual items (coins, XP, shop purchases) - Non-refundable (earned through app usage, not purchased with real money)
  • Billing errors - Always refundable (duplicate charges, incorrect tier, etc.)

Questions? Email support@dashzz.com

Free Trial

Dashzz offers a 7-day free trial with full Pro access. No payment information required. After 7 days, you're automatically downgraded to the Free tier. One trial per email address.

14-Day Money-Back Guarantee

All Customers Worldwide

Request a full refund within 14 days of your first subscription payment (Pro or Premium).

For EU/EEA/UK Customers: This is your legal right under the EU Consumer Rights Directive (2011/83/EU). We cannot deny refund requests made within 14 days of your first payment.

For All Other Customers: We offer the same 14-day satisfaction guarantee worldwide - no questions asked, full refund.

Note: The 14-day window starts from your first subscription payment. The free trial does not involve payment.

What Can Be Refunded

Within 14 Days:

  • Monthly or annual subscriptions (Pro or Premium)
  • Subscription upgrades

Anytime (Billing Errors):

  • Duplicate charges
  • Incorrect tier charged
  • Charges after confirmed cancellation

Discretionary (After 14 Days):

  • Service discontinuation/shutdown
  • Extended service outages (evaluated case-by-case)

What Cannot Be Refunded

Virtual Currency and Shop Items: Coins and XP are earned through productivity (completing tasks, streaks, milestones), not purchased with real money. Shop items (themes, backgrounds, avatars, powerups) are purchased using earned coins. Since no real money is involved, these items are non-refundable and have no real-world monetary value.

Partial Subscriptions: Monthly subscriptions are never prorated. If you cancel mid-cycle, you keep access until the cycle ends but receive no refund for unused days. Annual subscriptions may qualify for prorated refunds in exceptional circumstances only.

Account Termination: No refund if your account is terminated for Terms of Service violations.

How to Request a Refund

Email support@dashzz.com with subject "Refund Request - [Your Email]"

Include:

  • Your account email address
  • Clear statement requesting a refund
  • Payment date (if known)
  • Transaction ID from Paddle receipt (optional but helpful)

Refund Process: Paddle.com Market Limited (our Merchant of Record) processes all refunds. We coordinate with Paddle on your behalf. Refunds are issued to your original payment method within 5-10 business days.

Payment Methods: Paddle supports credit/debit cards, digital wallets (Apple Pay, Google Pay), bank transfers, and PayPal. We cannot refund to a different payment method than the original purchase (security measure).

Note: If your bank charged foreign transaction fees on the original purchase, we cannot refund those bank-imposed fees.

After the 14-Day Window

Refunds after 14 days are discretionary and evaluated case-by-case. We'll respond to discretionary refund requests within 5-7 business days.

When we may grant a refund:

  • Billing errors (processed within 3-5 business days)
  • Service discontinuation (processed within 7-10 business days)

When we will NOT grant a refund:

  • "I forgot to cancel"
  • "I didn't use it"
  • "I found a cheaper alternative"

Email support@dashzz.com with subject "Discretionary Refund Request" and explain your circumstances.

Chargebacks

Before filing a chargeback with your bank, please contact us at support@dashzz.com. We're here to help resolve billing issues quickly.

Common issues we can resolve:

  • Duplicate charges
  • Charges after cancellation
  • Unauthorized charges
  • Unrecognized "PADDLE.COM*DASHZZ" charge (this is us - Paddle is our payment processor)

When to file a chargeback:

  • We don't respond to your refund request within a reasonable time
  • We deny a valid refund within the 14-day window
  • You suspect fraud or card theft

What happens: Your account will be temporarily placed on hold pending investigation. Paddle (as Merchant of Record) handles all chargebacks and provides transaction evidence to your bank. If the chargeback is upheld, you receive the refund from your bank. If reversed and the dispute was made in good faith, we'll work with you to resolve the issue.

Data Rights

Refunds and data deletion are separate rights under GDPR. You can:

  1. Refund + Keep Account - Get refund, downgrade to Free tier, keep all your data
  2. Refund + Delete Account - Get refund AND request account deletion (GDPR Right to Erasure)

For details on data deletion, see our Privacy Policy.

Contact

Refund Inquiries: support@dashzz.com

Mailing Address: WAYRONE ENTERPRISES5 SRL Str. Pandurilor 185 Sat Closani, Gorj 217329 Romania

Legal Compliance

This Refund Policy complies with EU Consumer Rights Directive 2011/83/EU, UK Consumer Rights Act 2015, and consumer protection laws worldwide. If local law grants you more rights, those rights apply.

Refund as Sole Remedy: If you're dissatisfied with Dashzz, a refund (where applicable under this policy) is your sole remedy. We do not provide additional compensation beyond refunds.

Questions? Contact us at support@dashzz.com - we're here to help!